When choosing a maid agency in Singapore, one of the most important indicators of quality is the retention rate – the percentage of helpers who stay with the same employer for at least one year. Agencies with higher retention and lower transfer rates typically provide better matching, clearer expectations, and stronger aftercare support for both employers and domestic helpers.
This list highlights the Top 15 maid agencies in Singapore (as of April 2026) across three size bands based on MOM placement volume:
- Small: 100–200 placements/year
- Medium: 200–500 placements/year
- Large: >500 placements/year
All numbers are drawn from the MOM Employment Agencies Directory, via MaidInfo.SG and reputable local data aggregators (Babyment, SassyMamaSG, FindHelp, etc.).
Quick Navigation
- Top 5 Small Maid Agencies (100–200 placements)
- Luminus Human Resource Pte. Ltd.
- GM Connection Pte. Ltd.
- Bestmatch Employment Agency Pte. Ltd.
- Able Best Employment Agency
- BT Maid Agency
- Top 5 Medium Maid Agencies (200–500 placements)
- Tomodachi Employment Pte. Ltd.
- Suria Employment Agency
- Express Maid & Manpower Service Centre
- Imtidad Employment Solutions Pte. Ltd.
- AA Celest Employment
- Top 5 Large Maid Agencies (>500 placements)
- We Are Caring Pte. Ltd.
- Master Maid Agency Pte. Ltd.
- Asset Agency Pte. Ltd.
- Nation Human Resources Pte. Ltd.
- 1 Assist Agency
Why MOM Retention & Transfer Rates Matter
MOM’s EA Directory tracks three key metrics for maid agencies:
- Retention rate – percentage of migrant domestic workers (MDWs) who stay with the same employer for at least one year (the higher, the better).
- Transfer rate – percentage of MDWs placed by an EA who transfer to 3 or more employers within a year (lower suggests fewer problematic placements).
- Placement volume – number of FDW work passes approved for that agency within a year (indicates experience and scale).
Using these statistics helps employers shortlist agencies that are data‑proven to deliver longer, more stable helper–employer relationships.
Small Agencies (Placement Volume: 100–200)
These boutique agencies combine high retention with personalised service and closer follow‑up – ideal for families who prefer more hands‑on support.
1. Luminus Human Resource Pte. Ltd.
MOM metrics: Retention 83.3% | Transfer 0.00% | Placement volume 150
Luminus specialises in Filipino live‑in maids, part‑time helpers and full‑time nanny services, guided by a founder with a childcare background. The agency performs detailed screening on English communication, childcare experience and housekeeping skills, aiming for long‑term placements with young families and working couples in Singapore.
2. GM Connection Pte. Ltd.
View GM Connection on MaidInfo.sg
MOM metrics: Retention 77.53% | Transfer 1.18% | Placement volume: 183
GM Connection positions itself as a professional maid agency at Peninsula Plaza, offering full‑service recruitment, paperwork and advisory for families hiring from Myanmar, Indonesia and the Philippines. The agency also provides value‑added services such as free or low‑cost work‑permit renewal support when employers purchase maid insurance through them, reflecting a focus on long‑term customer relationships.
3. Bestmatch Employment Agency Pte. Ltd.
MOM metrics: Retention 77.24% | Transfer 0% | Placement volume: 110
Bestmatch is an ethical, AEAS‑accredited startup that focuses on “best matching” helpers and employers, prioritising honest advice over short‑term profit. They conduct internal pre‑interviews to test communication skills before you even meet a candidate, which helps reduce wasted interviews and improves the chances of a successful first placement.
4. Able Best Employment Agency
MOM metrics: Retention 76.44% | Transfer 1.33% | Placement volume 163
Founded in 2003 and based in Holland Village, Able Best has over two decades of experience placing domestic helpers in Singapore. The agency scores well on MOM customer‑rating sub‑metrics such as clear fee structure, matching quality and ease of communication, suggesting transparent processes and responsive support if issues arise.
5. BT Maid Agency
View BT Maid Agency on MaidInfo.sg
MOM‑based metrics: Retention 74.34% | Transfer 0% | Placement volume 105
BT Maid Agency is a Jurong‑based recruitment firm with more than 13 years of experience and a MOM comprehensive licence, allowing it to place a wide range of worker types including MDWs. Its retention and zero transfer rate in the cited period indicate that, while smaller in volume, it delivers reasonably stable matches for households looking for straightforward, neighbourhood‑convenient service.
Medium Agencies (Placement Volume: 200–500)
Medium‑sized agencies often balance scale and personal attention, handling a few hundred placements while keeping strong control over matching and aftercare.
1. Tomodachi Employment Pte. Ltd.
MOM metrics: Retention 76.58% | Transfer 1.56% | Placement volume band: 226
“Tomodachi” means “friend” in Japanese, and the agency’s branding reflects its aim to bring in helpers who genuinely ease families’ domestic load. Operating as a home‑based agency, Tomodachi offers complimentary home visits and free counselling/translation support for Myanmar helpers, which helps both sides communicate better and contributes to above‑average retention.
2. Suria Employment Agency
MOM metrics: Retention 76.58% | Transfer 1.56% | Placement volume: 226
Suria Employment Agency has been serving Singapore families since the early 2000s, with a strong reputation for training and after‑sales service. External reviews highlight Suria’s focus on clear communication, low replacement rates and round‑the‑clock support, helping employers resolve issues quickly rather than cycling through multiple helpers.
3. Express Maid & Manpower Service Centre
View Express Maid on MaidInfo.sg
MOM metrics: Retention 73.13% | Transfer 1.19% | Placement volume 273
Established in 1989 at Beauty World Plaza, Express Maid & Manpower is one of the more experienced agencies on this list, with a long track record in FDW placement. It combines relatively fast processing with retention well above 60%, and strong MOM feedback on clear fee structure and communication, which is valuable for first‑time employers.
4. Imtidad Employment Solutions Pte. Ltd.
MOM metrics: Retention 72.32% | Transfer 0.73% | Placement volume: 448
Imtidad is a multi‑branch MDW specialist with offices in IMM (Jurong), Changi Road and Yishun, making it convenient for employers across Singapore. The agency emphasises MOM‑compliant recruitment processes and structured onboarding, which, together with its 70%+ retention rate, suggests robust screening and post‑placement support.
5. AA Celest Employment
MOM metrics: Retention 72.22% | Transfer 1.95% | Placement volume 306
Founded in 2009, AA Celest has grown from industrial manpower into one of Singapore’s better‑known maid agencies, with branches at Hong Lim Complex and Rivervale Plaza. The company stresses transparency in processes and has served thousands of households, supported by solid MOM scores for clear fee structure, matching quality and communication.
Large Agencies (Placement Volume: Over 500)
These agencies handle hundreds to over a thousand placements a year, yet still maintain strong retention and low transfer rates – indicating robust systems and experience.
1. We Are Caring Pte. Ltd.
View We Are Caring on MaidInfo.sg
MOM metrics: Retention 73.54% | Transfer 0.31% | Placement volume 1,025
We Are Caring operates a fully digital, debt‑free recruitment model: helpers pay no placement fees and face no salary deductions, while employers sign everything online. The agency is IRIS‑certified by IOM and a B Corporation, signalling strong commitment to ethical recruitment and worker welfare, with MOM performance data showing both high retention and very low transfer rates.
2. Master Maid Agency Pte. Ltd.
View Master Maid on MaidInfo.sg
MOM metrics: Retention 72.12% | Transfer 0% | Placement volume 623
Master Maid Agency, based at Bukit Timah Shopping Centre, is backed by over 20 years of collective experience in domestic helper recruitment. It offers a “pay‑after‑selection” style process, digital documentation and flexible replacement terms, and its MOM stats (0% transfer in the past 12 months) show strong front‑end screening and aftercare.
3. Asset Agency Pte. Ltd.
MOM metrics (past 12 months): Retention 70.33% | Transfer 1.02% | Placement volume 688
Asset Agency has been operating since 2004 and specialises in helpers from Indonesia, the Philippines and Myanmar, supported by partner training centres in sending countries. With nearly 700 placements and a retention rate above 70%, it pairs scale with steady performance, complemented by MOM‑rated good communication and fee transparency.
4. Nation Human Resources Pte. Ltd.
MOM metrics: Retention 69.8% | Transfer 1.73% | Placement volume: 2351
Nation is one of Singapore’s longest‑established maid agencies, active since 1992 and having served more than 90,000 households. It is MOM‑accredited under the Advance Placement Scheme (APS), allowing employers to interview helpers already in Singapore for faster, better‑matched placements, and it has also been recognised with awards such as the Singapore Prestige Brand Award.
5. 1 Assist Agency
MOM‑based metrics: Retention 68.48% | Transfer 1.39% | Placement volume 502
1 Assist Agency is an MOM‑licensed maid agency with around eight years of experience and branches at Bukit Timah and Katong Shopping Centre. Independent reviews highlight its one‑to‑one interviews, practical household skills tests and dedicated training centre, all of which support its above‑industry retention and strong customer satisfaction scores.
How Employers Can Use This List
When shortlisting maid agencies, you can use this ranking as a data‑driven starting point and then:
- Click through each agency’s detailed profile on MaidInfo.sg, where MOM‑based retention, transfer and placement figures are updated regularly.
- Compare MOM metrics with real user reviews and descriptions from agency websites to gauge service style, transparency and aftercare support.
Combining MOM EA Directory statistics with the curated information on MaidInfo.SG helps you find a maid agency that not only looks good on paper, but is also the right fit for your family’s needs in 2026 and beyond.